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We hope you are delighted with our services, but if you have a complaint, please let us know so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing by contacting usdirectly or by using any of the following:
Email: hello@mortgagebuzz.com.au
Phone: 1300 081 557 (toll free) Monday to Friday 9am to 5pm (AEST)
Mail: Complaints MortgageBuzz 12/211 Warrigal Rd, Oakleigh Vic 3166.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can contact AFCA using any of the following:
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (toll free)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further
Looking to have a chat with one of our expert team?
Fill in the form below to book a 30 min no-obligation consulting session.