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Fill in the form below to book a 30 min no-obligation consulting session.
We hope you are delighted with our services, but if you have a complaint, please let us know so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing by contacting usdirectly or by using any of the following:
Email: hello@mortgagebuzz.com.au
Phone: 1300 081 557 (toll free) Monday to Friday 9am to 5pm (AEST)
Mail: Complaints MortgageBuzz 12/211 Warrigal Rd, Oakleigh Vic 3166.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can contact AFCA using any of the following:
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (toll free)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further
At MortgageBuzz, we respectfully acknowledge the Traditional Custodians of all the lands on which we work and pay our respects to Elders past and present. Our head office is located on the land of the Bunurong people of the Kulin Nation. We recognise their continued connection to the land, waters and culture and we acknowledge their sovereignty has never been ceded. We acknowledge the constant resistance and resilience of First Nations people in their fight for self-determination.
We support the Uluru Statement from the Heart to achieve justice, recognition and respect for First Nations people. We see reconciliation as a fundamental responsibility for MortgageBuzz and we are committed to advancing reconciliation with Australia’s First Peoples.
MortgageBuzz is an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
Looking to have a chat with one of our expert team?
Fill in the form below to book a 30 min no-obligation consulting session.