PRIVACY

At Australian Family Home Loans Pty Ltd/Trading as MortgageBuzz we are committed to protecting your private information in accordance with the Privacy Act 1998(Cth). This privacy policy describes our current policies and practices in relation to the handling and use of personal information.

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.We hold the information we collect from you in our safe and highly secured computer software which can only be activated by our experts as all passwords and user names are highly confidential.We ensure that your information is safe by undertaking regular software security measures and analysis as well as having locks on our office file cabinets for all hard copies.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do. We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to:

Mortgage Buzz, 12/211 Warrigal Road, Oakleigh, VIC, 33166

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.

Your consent

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Denis at MortgageBuzz,
email: denis@mortgagebuzz.com.au

DISCLAIMER

MortgageBuzz is a mortgage broker company that understands that mortgages are for people. We’re here to help you with all your banking and lending needs.

Disclaimer

General Statement

The following Terms and Conditions govern your use of our website. Please read them carefully before using our website.

By accessing or using our website, you agree to be bound by our terms. The provision by MortgageBuzz, its affiliates and suppliers of the data, information and services on our site to you is expressly conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of our website constitutes your agreement to all such terms, conditions and notices.

The materials and information on our website are provided to give you general guidance in the provision of home finance (including buying, selling and owning), commercial finance, general insurance and financial planning services. Whilst MortgageBuzz works hard to compile the highest quality data and to keep the information on our website accurate, complete and up-to-date, MortgageBuzz and its suppliers cannot guarantee, and will not be responsible for any damage or loss related to the accuracy, completeness or timeliness of the information.

Your privacy is important to us and no attempt is made to identify you, unless you expressly choose to do so. You are aware that your use of our website is monitored, eg. the path taken through our website and how long spent on each page. This is performed to improve our website performance and to make our website more useful for all our customers.

 

Contact Us & Appointment Form Terms & Conditions

Further to the general Terms & Conditions for the of use the MortgageBuzz website, the following apply. MortgageBuzz provides a useful and simple method for customers to use the website to contact MortgageBuzz. By using this service, you understand and agree that: The information provided will only be used for the purpose to which it was requested.

For a response to be provided, contact information must be shared via our website, email or phone.

 

How do you make a complaint?

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us. You can contact us by using the details below:

Denis Aceto-Zeybek
12/211 Warrigal Road, Oakleigh, VIC, 3166
M: 0408 393 440
E: denis@mortgagebuzz.com.au

Need more help?

If you still feel your issue hasn’t been resolved to your satisfaction, then you can raise your concern with the Australian Financial Complaints Authority (AFCA).
Phone: 1800 931 678
Interpreter Line: 131 450
Email: info@afca.org.au
Fax: 03 9613 6399
Mail: GPO Box 3 Melbourne Vic 3001

Maria Aceto is a credit representative 498 173 of BLSSA Pty Ltd ACN 117 651 760 (Australian Credit Licence 391237)

MortgageBuzz in its role as manager of this website does not accept any responsibility for the accuracy, availability, or appropriateness to the user’s purposes, of any information provided.

No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice.

Credit representative number is: 498173